Cyber Digital, Inc. - Digital Broadband Systems

We believe that service, support and training are important factors in promoting sales and customer satisfaction. Service and support includes system planning, site preparation, installation, customer training and maintenance. We offer our business customers a single point of contact for implementation, maintenance and support.

Implementation Plan Our customer service technicians and sales engineers develop an implementation plan for each customer. The plan includes qualifying the customer for our service offerings, placing orders for the connection facilities, and coordinating the delivery of the connection, installation and turn up.

Maintenance Customer initiated maintenance and repair requests are managed and resolved primarily through the Customer Service Center. We utilize a trouble ticket management system to communicate customer maintenance problems from the customer service center to our Network Operations Center engineers and field service engineers.

Customer Support Systems Our system architecture is designed to facilitate rapid service responsiveness and reduce the cost of customer support. We use an integrated set of standard, off-the-shelf systems to support our business processes. We designed all business functions, including sales, ordering, provisioning, maintenance and repair, billing, accounting and decision support to use a single database, ensuring that every function has accurate, up-to-date information.